Help & FAQ

Questions about your order are best answered by your store's organizer. For anything about the website itself, we're here to help.

Finding your store

Where do I find the store code and password?: They're on the flyer your coach, school or club sent home. Scanning the flyer's QR code opens the store directly, no typing needed.
It says it can't find my store.: Check the spelling of the store code (it usually looks like tigers-football) and the password. If the store's deadline has passed it may be closed. Ask your coach or team organizer to confirm the details.

Do I need an account?: No, you can check out as a guest. If you create an account with the same email, you can see your orders anytime under My orders.
How can I pay?: Most stores accept credit and debit cards through Stripe, our secure payment processor. Some stores also allow cash or check, paid to your coach or school. Some stores show a small service fee at checkout to cover card processing.
I left without finishing. Is my cart gone?: Your cart is saved on this device until the store closes. Come back to the store and it will be waiting for you. We may email a reminder before the deadline if you entered your email.
I have a voucher or coupon code.: Enter it at checkout. If it covers the whole order, you won't be asked to pay anything.

When will my order arrive?: Items are produced after the store closes, so everyone's order is printed together. The store page shows the expected delivery date, and most orders are delivered to the school or team for pickup.
Can I change a size or cancel?: Contact the store organizer (your coach, school or club) as soon as possible. Changes are usually possible until the store closes. After that, garments may already be ordered and printed.
How do refunds work?: Custom and personalized items generally can't be returned unless there's a defect or an error. Refunds are approved by the store organizer and go back to your original payment method. See our Terms of Service for details.

Email support@campus.clothing or send us a message. Include your order number if you have one.